Frequently Asked Questions

When will I be charged?

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

What currencies can I use?

You can pay using various currencies. If you choose a currency from the list in the top left corner of the page, all our prices will be displayed in that currency.

My payment has been declined

Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them.

I received an incorrect item

We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team with the order number and the incorrect item’s name and number.

Can I amend my order?

We are unable to amend any part of your order or change the delivery or payment method once your order is complete.

I'm having technical issues

If you’re having problems accessing our website, we suggest that you have the latest version of your operating system provider e.g. Windows, OSX etc